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Returns Policy
We know that you will be pleased with your purchases from handles4u.co.uk. However, there may be occasions when you will need to return items to us. Please direct all requests to enquiries@handles4u.co.uk.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report this to us within 2 working days by e-mail. If the items are visibly damaged on receipt, we advise that you sign the carrier's delivery note accordingly. We require that any products that you need to return be in their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you within 30 days via your original payment method and reimburse your reasonable return carriage costs. Please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.
Items Faulty on Arrival
In the unlikely event that your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault (please note that for our business account customers, this is 14 calendar days). We advise that, If possible, items are returned with original packaging and complete with all accessories and documentation. Our technicians will thoroughly test returned items, if a problem is identified then we will issue a replacement or full refund to you via your original payment method and reimburse any reasonable return carriage costs, should items be found not faulty then we will return them to you, in this instance you will be liable for the return carriage. Please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.
Items Faulty in Warranty Period
If any of the goods purchased develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist telephone or e-mail help facilities, which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated). If you need to return items to us please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DRS) (Department for Business, Enterprise and Regulatory Reform) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have a further 14 calendar days to do so, at your own expense. Once the item is received at handles4u.co.uk, we will issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. If you need to return items to us please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.
We know that you will be pleased with your purchases from handles4u.co.uk. However, there may be occasions when you will need to return items to us. Please direct all requests to enquiries@handles4u.co.uk.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report this to us within 2 working days by e-mail. If the items are visibly damaged on receipt, we advise that you sign the carrier's delivery note accordingly. We require that any products that you need to return be in their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you within 30 days via your original payment method and reimburse your reasonable return carriage costs. Please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.
Items Faulty on Arrival
In the unlikely event that your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault (please note that for our business account customers, this is 14 calendar days). We advise that, If possible, items are returned with original packaging and complete with all accessories and documentation. Our technicians will thoroughly test returned items, if a problem is identified then we will issue a replacement or full refund to you via your original payment method and reimburse any reasonable return carriage costs, should items be found not faulty then we will return them to you, in this instance you will be liable for the return carriage. Please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.
Items Faulty in Warranty Period
If any of the goods purchased develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist telephone or e-mail help facilities, which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated). If you need to return items to us please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DRS) (Department for Business, Enterprise and Regulatory Reform) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have a further 14 calendar days to do so, at your own expense. Once the item is received at handles4u.co.uk, we will issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. If you need to return items to us please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.
Returns Frequently Asked Questions (FAQ)
Q. What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.
Q. I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
A. If there is no Returns Authorisation Number ("RAN") on the outside of the package then there is a good chance that this will lead to delays of up to 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RAN number by contacting us via email (enquiries@handles4u.co.uk).
Q. I have received an incorrect item, what should I do?
A. You should raise an RAN using the described returns system and return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly. Alternatively you can request that we collect the item from you using our courier, either add a note to the fault report when raising the RAN, if we find the item(s) have been supplied correctly a charge may be incurred for the collection.
Q. What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.
Q. I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
A. If there is no Returns Authorisation Number ("RAN") on the outside of the package then there is a good chance that this will lead to delays of up to 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RAN number by contacting us via email (enquiries@handles4u.co.uk).
Q. I have received an incorrect item, what should I do?
A. You should raise an RAN using the described returns system and return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly. Alternatively you can request that we collect the item from you using our courier, either add a note to the fault report when raising the RAN, if we find the item(s) have been supplied correctly a charge may be incurred for the collection.
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