Delivery and Returns info

Our Charges

 
ORDER VALUE
UNDER £45 (inc VAT)
ORDER VALUE
£45 AND OVER (inc VAT)

 

Mainland UK

 

 

£3.90 inc VAT

 

 

FREE

 

 

The Republic of Ireland, Northern Ireland, Scottish Islands, Highlands and other remote areas will incur additional delivery charges, these will be shown at checkout.

Special FREE Delivery Items

Some products attract a FREE delivery on your whole order even with a basket value under £45. These will be advertised on the individual product pages.

FREE Next Day Delivery Items

Some select products have FREE NEXT DAY delivery. These will be advertised on the individual product pages. Order must be placed before Midday to have any chance of receiving said item next Day. When ordering a basket containing both next day and standard delivery items will invalidate the next day delivery service and will be shipped together when the standard delivery item(s) are available.

Please Note: Next day deliveries are not guaranteed, and we cannot be held responsible in case of any mitigating circumstances.

WHEN WILL WE DELIVER?

SHIPPING TIMES?

Please note: Average Delivery Time is 3 to 5 working days*

Shipping times are estimates and are not guaranteed. If you need something on a specific day please call us and we will let you know an estimated arrival date and if we can speed things along we will.

Estimated delivery times will be displayed on individual product information.

UK Mainland Delivery Rates, Monday to Friday (not including bank holidays) All subject to product availability.
 
*Average delivery time on standard items.

WHAT TIME OF DAY?

Your order will arrive between 8am to 7pm, if you items are larger than will fit with Royal mail post, we will send via DPD. If you have given us your mobile number then DPD will send you notification of an hour slot during which time you will receive you parcel. You can also reply to this text to change the delivery slot.

SPECIAL ORDER PRODUCTS

Any Special Order items will take longer than the standard delivery times allocated. We will advise estimated delivery times for any Special Order items with the individual customer.

SHIPPING OUTSIDE UK MAINLAND

Outside UK Mainland (All prices Inc VAT) (once in transit will take Two working days for delivery)

Northern Ireland - £15.00
Isle of Man - £21.00
Channel Islands & Scilly Isles - £30.00
Scottish Islands - £18.00
Scottish Highlands - £18.00
Isle of Wight - £15.00
Republic of Ireland - £15.00  - (with the new post code system we can now accept orders with a billing address located in the Republic of Ireland)

WEEKEND DELIVERIES

Saturday and Sunday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery. Free delivery option is not applied to Weekend Deliveries.

RETURNS

From when you receive your goods, you have 14 days to notify us in writing (email or letter) that you wish to return the items, if not required, for a full refund (not including carriage). You then have a further 14 days to ensure that the goods are received by us. Failure to comply with the time frame will invalidate any potential refund. In total, from when you receive the order, you then have a total of 28 days to return any goods for a refund (subject to inspection of goods).

Please note: We reserve the right to 'NOT' issue a refund for returned goods if they are in anyway damaged, not in a resellable condition, lost in transit, not in their original packaging or returned outside of the time frame provided.

For returning items, please print and fill out our returns form - RETURNS FORM - and send this form with the goods being returned.

It is the customer's responsibility to return the goods (unless specified) and we recommend that you return your item(s) using a signed for service that provides you with proof of delivery to us. We will not be held responsible for items that are lost in transit.

Any special orders CANNOT be returned, due to the fact they have been specially made to your specification and unlikely to be re-sold to another customer.
 
Please note that any refund will take between 5 to 10 days to be credited to your original payment card. PayPal refunds will be immediate once the refund is processed.

PRODUCT STOCK LEAD TIMES

We strongly suggest that you contact us for estimated delivery times of each product, as we cannot guarantee stock on every product that we sell on the website. For example: one product might take 1 to 2 working days, this usually states that this product is in stock and can be dispatched straight away (terms apply) or could advise 4 to 7 working days, usually meaning that we would have to order this item in from one of our suppliers which can be turned around in a couple of days.

As we sell over 10,000 products on the website alone it's impossible to keep stock of every item. If you have any questions about delivery times for any product please don't hesitate to  speak to one of us to provide you with a clearer understanding of how long the product will take to reach you. Please call our office number 01252 314766 or please send your enquiry to our email address [email protected]

COLLECTIONS

If you are in close proximity to where we are based in Aldershot, you are more than welcome to collect the goods ordered in place of getting them delivered. If you'd like to arrange an order for collection please call our office number 01252 314766 or please send your enquiry to our email address [email protected]

NEXT WORKING DAY DELIVERY

If you require next working day delivery, please contact us as only stock items can be shipped next day. If we have them in stock and the delivery address is mainland UK we can add this to your order for £15 Inc VAT. Orders must be processed before 12pm Monday to Friday to have any chance of receiving the goods next working day.

Please note: Next Day Deliveries are not guaranteed, and we cannot be held responsible in the case of any mitigating circumstances. 

INTERNATIONAL DELIVERIES

International deliveries cannot be accepted through the website, due to the variable costs of weight and to different destinations around the world. We can ship to international destinations through Phone and Email orders, 0330 1234 899 or [email protected], respectively.

DPD Pickup Shops

If we have shipped your order via DPD, you may be given the opportunity to have your parcel delivered to a DPD Pickup Shop, to allow for ease of delivery if not available at the intended delivery address on day of delivery.

If this is the case, you must take along with you: ID and details for the consignment.

Please note: ID must match that of the customer name on the consignment/order to release the parcel.