All about our UK and International delivery rates and terms

UK Mainland Deliveries

FREE Shipping on Orders Over £99

We offer FREE shipping for all UK Mainland orders that have a basket value over £99 inc VAT. Additionally, we have a promotion for free shipping on hundreds of specific products. These products will be clearly indicated on the product detail page.

Shipping Rates for Orders Below £99

For orders below £99 inc VAT that are not eligible for the free shipping promotion, we have the following shipping rates:

£5.85 inc VAT: This rate applies to a wide range of products across the site and will be visible at checkout.
£3.90 inc VAT: This promotional rate is available on thousands of products and will be visible at checkout for all baskets.

Delivery Coverage and Additional Costs

Our delivery service covers England, Wales, and Scotland, excluding certain areas of upper Scotland and adjacent islands. These areas require a 2 or more day delivery period, incurring additional costs. You can find the specific costs in our Non-UK Mainland Deliveries section, which will be automatically added once a postcode is provided at checkout. Check the DPD Postcode inclusions for these areas here.

Order Dispatch and Lead Times

When ordering multiple items with different lead times, the order will be dispatched based on the item with the longest lead time. We do not part ship orders.

We dispatch orders from Monday to Friday using DPD for parcels and The Royal Mail tracked 48 service for smaller orders. Please note that once consignments have been collected from our warehouse, we cannot guarantee specific delivery times or dates as any delays are beyond our control.

Special Consideration for Long Items

Please be aware that items over 1 meter in length will incur a £15 (inc VAT) delivery charge, regardless of the basket value. These items will be clearly marked in the product detail section.

Deliveries outside Mainland UK

	Price (inc VAT)
Northern Ireland	£15.00
Isle of Man	£15.00
Scilly Isles	£15.00
Channel Islands	£15.00
Scottish Islands & Highlands	£15.00
Isle of Wight	£15.00

Once in transit, it will take 2 to 5 working days for delivery.

Weekend Deliveries

Saturday and Sunday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery. Free delivery option is not applied to Weekend Deliveries.

Scottish Highlands and Islands DPD Postcode inclusions can be found here

Channel Islands

Unfortunately, we are unable to remove the VAT, prior to an order being placed via the website, for delivery to the Channel Islands (Jersey and Guernsey). We can issue a refund for the VAT once the order has been placed. Please notify us via email - [email protected] - with your order/invoice number (which will provide proof of your residency within the Channel Islands), and a refund for the VAT will be issued. Please note: refund process may take 5 to 10 working days to complete.

Euro & International

We have temporarily suspended shipping outside of the UK due to increased courier costs and complications with tax requirements currently in the EU.

We aim to reinstate this service in the future and we will update this page when we are able to resume with this service, we apologise for any inconvenience caused.

Tracking your order

When we receive your order we will notify you immediately by email of the estimated delivery timescale for your entire order

Once your goods are ready to dispatch you will receive an email advising whether the order is being dispatched via DPD or Royal Mail.

DPD

We use DPD as our courier. Once orders have been collected, shipment should arrive next day for UK mainland addresses. However, this cannot be guaranteed if DPD encounter any delays in their consignment process beyond our control.

Once the order has been collected via DPD we will send you an email with a tracking number and your order can be tracked via the DPD website.

You can also access the "Account" section of our website and if you have created an account, access your "My Orders and Invoices" we will place a tracking link for you to access there also.

Royal Mail

We use the Royal Mail 48 Tracked service. Once the order has been collected an email will be sent with notification that your order has been dispatched. Estimated delivery times from Royal Mail 48 Tracked is 2-3 days on average (this may be extended in certain areas and at busy times of the year). We cannot guarantee delivery times and dates, as once Royal Mail have collected your order from us, their consignment process is beyond our control.

Collection from our store

We have a showroom in Aldershot, you can collect your order from us here. Our customer service team will be able to refund the delivery charge and let you know when the order is ready to collect in store.

For address detail please click here.