Delivery and Returns info

Delivery Charges and Lead Times
UK Mainland Delivery Rates, Monday to Friday (not including bank holidays) All subject to product availability.
Please note no delivery times are guaranteed, we cannot be held responsible if the delivery time is not met due to mitigating circumstances.
On most products we offer FREE UK Mainland delivery.
Be aware standard delivery times will happen between 8:00am to 7:00pm if being delivered via DPD.
We have a few, small items which we do charge postage for and cannot be set at Priority delivery unless over £100, these are:
Tubular Latches/Deadbotls and Accessories
Door Stops
Door Letter / Numerals
Pro-Decor Items
Selected Kirkpatrick Items
Everything else is FREE in UK Mainland!
Speed Up the delivery process (subject to terms and availability)
We have a range of delivery times dependant on your basket value.
You can increase the speed to our Priority delivery for £2.99 to 2-3 working days (not including weekends or banks holidays, anything ordered after 3:00pm is not classed as one of the days under the 2 to 3 working day delivery slot (subject to terms and availability))
Less than £5 = 15 days
£5 - £20 = 7-10 days
£20 - £50 = 5-7 days
£50 - £100 = 3-5 days
£100+ = 2-3 days
Spend over £99 and you will get our priority delivery for FREE
(All FINESSE products are exempt from Priority Delivery as most items are made to order)
Outside UK Mainland (All prices Inc VAT) (Two working day delivery)
Northern Ireland - £15.00
Isle of Man - £21.00
Channel Islands & Scilly Isles - £30.00
Scottish Islands - £18.00
Scottish Highlands - £18.00
Isle of Wight - £15.00
Republic of Ireland - £15.00  - (with the new post code system we can now accept orders with a billing address located in the Republic of Ireland)
Scottish Highlands and Islands postcodes
Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes.
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Weekend Deliveries
Saturday and Sunday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery.
Free delivery option is not applied to Weekend Deliveries.
Delivery charges are automatically applied in checkout, once the user has registered an account with a valid UK postal Code.
For rates and surcharges to non UK Mainland Addresses please contact us on - 0330 1234 899
We may send very small orders by Royal Mail Delivery. Our standard carriage charge will cover handling, administration and processing of low value orders.
Returns Policy
From when you receive your goods, you have 14 days to notify us in writing (email or letter) that you wish to return the items, if not required, for a full refund (not including carriage). You then have a further 14 days to ensure that the goods are received by us. Failure to comply with the time frame will invalidate any potential refund.

For returning items, please print and fill out our returns form - RETURNS FORM

We recommend that you return your item(s) using a signed for service that provides you with proof of delivery to us. We will not be held responsible for items that are lost in transit.

Any special orders cannot be returned, due to the fact they have been specially made to you specification and unlikely to be re-sold to another customer. 
We will endeavour to credit your payment made with 14 days of receipt of the returned items and will notify you when this has been processed.
Product Stock Lead Times
We strongly suggest that you contact us for estimated delivery times of each product, as we cannot guarantee stock on every product that we sell on the website. For example: one product might take 1 to 2 working days, this usually states that this product is in stock and can be dispatched straight away (terms apply) or could advise 4 to 7 working days, usually meaning that we would have to order this item in from one of our suppliers which can be turned around in a couple of days.
As we sell over 7000 products on the website alone it's impossible to keep stock of every item. If you have any questions about delivery times for any product please don't hesitate to  speak to one of us to provide you with a clearer understanding of how long the product will take to reach you. Please call our office number 01252 314766 or please send your enquiry to our email address
If any product is unavailable from us or our supplier we try our best to indicate this on the effected products.
If you are in close proximity to where we are based in Aldershot, you are more than welcome to collect the goods ordered in place of getting them delivered. If you'd like to arrange an order for collection please call our office number 01252 314766 or please send your enquiry to our email address
Delivery Requirements
We ask that you please provide a delivery address where someone will be available to receive the parcel as the courier usually requires a signature to release the package. We use Interlink Express as our main delivery service. When processing deliveries we always add the customers email address, which enables the courier company to contact the customer directly with delivery arrival updates, and allows the customer to change, if needed, specific details of the delivery including; change of delivery date, change of address or even allow goods to be left with a neighbour. This in turn allows the customer to dictate how the delivery process should go, but in case of unexpected problems we will help the customer out as much as we can. If unexpected problems do arise please contact our team via the contact page or email at
Interlink express uses a system called PREDICT which allows the customer to alter, if needed, their expected delivery. This name PREDICT will be headed in the email that Interlink Express send to the customer once we have processed the delivery. The email address we use is the one that the customer chooses when placing their order.
Delivery Times
Generally, any stock items will be dispatched within 1 to 2 working days using a next day service from our courier.  Due to the vast range of products available to us we cannot stock everything, nevertheless, our suppliers carry good stock levels and we are able to dispatch non-stock items in 2 to 5 working days, some items (where indicated under the estimated delivery section of the product information) can take up to any time between 5 to 10 working days, due to the some items being handmade or being shipped from outside the UK. Should we anticipate any delays outside of 7-10 days we will contact you.
If you have specific delivery requirements please contact us before placing your order at or on 0330 1234 899 and we will verify lead times with our suppliers. We will always endeavour to keep to above delivery times but once the goods have been shipped they may be subject to unforeseen delays beyond our control.
Next Working Day Delivery
Once your order is ready for dispatch (whether it's a normal stock item or an item that has to be ordered in from a specific supplier), they will be dispatched that same day, and will always be next day delivery (unless it's outside UK mainland, and other mitigating circumstances).
If you require your order urgently and want to arrange a next day delivery (if items not currently in stock) it can be arranged if ordered before 12:00pm (Monday to Friday Delivery only) and at a cost of £12.50 (£15.00 Inc.VAT) however much the total order value is. If you wish to arrange a Next Day delivery (all depends whether items are in stock at our suppliers, as this is not always guaranteed) please email or call 01252 314766 (as this cannot be organised through the website due to the special nature of the order, all items must come from the same supplier as well).
Due to Pro-Decor items being supplied from Germany, we cannot guarantee a next day delivery on any of their products.
International Delivery Charges
International deliveries cannot be accepted through the website, due to the variable costs of weight and to different destinations around the world. We can ship to international destinations through Phone and Email orders, 0330 1234 899 or, respectively.
Costs will vary depending on the products required, weight, size and ultimately the destination, as all international destinations vary in some way. We are not responsible for added taxes or customs charges, this is down to the end user to sort out or responsibility of the shipping company, as sometimes the added fees are sorted out, but in some circumstances they're to be paid by the customer to release the goods.