How to return an item to us
Please use the tabs below to learn about our returns and refunds terms and procedures.
Returns made within 28 days of order
From when you receive your goods, you have 14 days to notify us at [email protected] that you wish to return the items. You then have a further 14 days to ensure that the goods are received by us. You therefore have a total of 28 days to return any goods for a refund (subject to inspection of goods).
Please note: We reserve the right to 'NOT' issue a refund for returned goods if they are in anyway damaged, not in a resellable condition, lost in transit, not in their original packaging or returned outside of the time frame provided.
We now offer a 'non-compulsory' drop shop returns service through our courier DPD. By clicking here you will be redirected to DPD's website with a simple returns form to complete. Please note: Charges will apply for use of this service.
Please remember to print off the returns form and ensure that a copy of this is included with the items being returned.
Returns made after 28 days of order
If goods are to be returned outside the 28 day time frame provided, we reserve the right to refuse the return.
Depending on how long after the 28 day returns period you're over, we may accept the return but add a restocking charge against the total refund.
The restocking charge percentage may vary depending on how long after receipt of the original order.
Email us at [email protected] with the details of your order and the items you like to return, we can inform you of any restocking charges before proceeding with the return.
You can complete our easy to use DPD return service by clicking here.
For returning items, please print and fill out our returns form and ensure that a copy of this is included with the items being returned.
Please note that returns will NOT be processed and refunded unless the RETURNS FORM is included.
General returns terms and conditions
It is the customer's responsibility to return the goods (unless specified) and we recommend that you return your item(s) using a signed for service that provides you with proof of delivery to us. We will not be held responsible for items that are lost in transit.
Any special orders CANNOT be returned, due to the fact they have been specially made to your specification.
Please note that any refund will take between 5 to 10 days to be credited to your original payment card. PayPal refunds will be immediate once the refund is processed.
Please Note: Refunds for orders placed and paid for through SagePay may appear in your bank account under our sister site name of 'Nowlighting'.