How to return an item to us


Please use the tabs below to learn about our returns and refunds terms and procedures.

Returns made within 28 days of order

From when you receive your goods, you have 28 days to complete a return, in order for a refund to be issued (refund subject to inspection of goods).

Please note: We reserve the right to 'NOT' issue a refund for returned goods if they are in anyway damaged, not in a resellable condition, lost in transit, not in their original packaging or returned outside of the set time frame.

We DO NOT offer a free returns service. It is the customer's responsibility to organise a return.

We offer a 'non-compulsory' drop shop returns service through our courier DPD. By clicking here you will be redirected to DPD's website with a simple returns form to complete. Please note: Charges will apply for use of this third party service. You can use your own method of courier to return goods. if preferred.

Please remember to print off the returns form and ensure that a copy of this is included with the items being returned.

Returns made after 28 days of order

If goods are to be returned outside the 28 day time frame provided, we reserve the right to refuse the return.

Depending on how long after the 28 day returns period you're over, we may accept the return but add a restocking charge against the total refund.

The restocking charge percentage may vary depending on how long after receipt of the original order.

Email us at [email protected] with the details of your order and the items you like to return, we can inform you of any restocking charges before proceeding with the return.

You can complete our easy to use DPD return service by clicking here.

Returns form

Download and Complete the Returns Form:

To initiate your return, please start by downloading our returns form. Print and fill it out accurately, as this form is critical for processing your return.

Include the Completed Form with Your Return:

Once you have filled out the returns form, attach it to the items you are returning. It is vital that this form accompanies your return package to ensure your return is processed correctly.

Please be aware that for us to process your return and issue a refund, the inclusion of the completed returns form is mandatory. Returns sent without this form will NOT be eligible for processing or refunding. Make sure to include the completed form with your returned items to ensure a smooth and efficient return process.

General returns terms and conditions

It is the customer's responsibility to return the goods (unless specified) and we recommend that you return your item(s) using a signed for service that provides you with proof of delivery to us. We will not be held responsible for items that are lost in transit.

Any special orders CANNOT be returned, due to the fact they have been specially made to your specification.


Please note that any refund will take between 5 to 10 days to be credited to your original payment card. PayPal refunds will be immediate once the refund is processed.

Please Note: Refunds for orders placed and paid for through SagePay may appear in your bank account under our sister site name of 'Nowlighting'.