The majority of the products we sell online are supplied with supplier guarantees, for example; lever sets can be supplied with a 10 year suppliers mechanical guarantee, which covers the mechanical spring part with the lever set, if this were to go faulty within the 10 year period (from date of invoice) the supplier will either fix or replace that faulty lever.
We are happy to announce that all items on our website are guaranteed for 1 Year, subject to due care and attention via cleaning and oiling where necessary, and that the product(s) are fitted within the right environment and have not been personally damaged or tampered with, and also fitted properly and efficiently.
For example: Beeswax products are pure metal based with no anti rust or corrosion properties, so when exposed to moisture or damp environments they will start to rust. So for every beeswax product(s) we advise 'to be fitted for internal use only', thus if fitted externally then this voids the guarantee supplied.
We'll try to make your experience ordering online with us as simple and secure as possible. We use a secure payment system called Sagepay, an industry leading merchant payment system for simplicity and security aspects. Through this we take payment via credit card, debit card and PayPal.
We are not believers in sharing information. Any personal information provided will not be shared with any third party agents, so be safe in the knowledge that your data and information will be stored safely and securely.
We only provide Promo Codes once agreed upon with the customer, or if listed upon our website, or headed under our official name via social media outlets. We do not list or outsource promo codes on 3rd party websites (any found are fake or out of date and will not work).
We have rolling automatic promotions where no code is required to apply the discount, as this will change once total amount target has been reached.
For returning items, please print and fill out our returns form which needs to be included with any returning items, please open here - RETURNS FORM
From when you receive your goods, you have 14 days to notify us in writing (email or letter) that you wish to return the items, if not required, for a fulled refund (not including carriage). You then have a further 14 days to ensure that the goods are received by us. Failure to comply with the time frame will invalidate any potential return. In total, from when you receive your order, you have a total of 28 days to return any goods for a refund (subject to internal inspection of return goods).
Please note: We reserve the right to 'NOT' issue a refund for returned goods if they are in anyway damaged, not in a resellable condition, lost in transit, not in their original packaging or returned outside of the time frame provided.
It is the customer's responsibility to return the goods (unless specified otherwise) and we recommend that you return the item(s) using a signed for service that provides proof of delivery back to us. We will not be held responsible for items that are lost in transit.
Any items labelled as special order cannot be returned, due to the fact they have been specially made to you specification and unlikely to be re-sold to another customer.
Please note: Any refund will take between 5 to 10 days to be credited to your original method of payment.
Items missing upon receipt of order
In the unlikely event of the Order being supplied incomplete the Buyer must notify the Seller in writing within 14 days of delivery. Failure to comply will void any liability to the Buyer, held by the Seller.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report this to us within 2 working days by e-mail. If the items are visibly damaged on receipt, we advise that you sign the carrier's delivery note accordingly. We require that any products that you need to return be in their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you within 30 days via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
In the unlikely event that your items are faulty on arrival, you have 14 days in which to inform us of the fault . We advise that items are returned with their original packaging and complete with all accessories and documentation. Our technicians will thoroughly test returned items, if a problem is identified then we will issue a replacement or full refund to you via your original payment method and reimburse any reasonable return carriage costs, should items be found not faulty then we will return them to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of the goods purchased develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a manufacturer's warranty repair. If the item cannot be repaired then we shall either offer a 'free of charge replacement, or a full refund for the product.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DRS) (Department for Business, Enterprise and Regulatory Reform) you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have a further 14 calendar days to do so, at your own expense. Once the item is received at handles4u.co.uk, we will issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. If you need to return items to us please notify us at email@example.com to obtain required authorization and information and quote this when returning items.
Returns Frequently Asked Questions (FAQ)
Q. What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery. If you would prefer us to collect the items, please notify us at firstname.lastname@example.org and we can organize the appropriate action (a charge will be applied if collection is required).
Q. I sent my item back to you, but I didn't put the any information with the package as you requested, will this cause a problem processing my return?
A. As long as you have notified us beforehand about the imminent return of your goods, then processing the return will be swift and accurate to get the refund back to you as soon as possible (please note that refunds may take up to 5 working days to apply, depending on method of payment or bank used). Any questions please notify us by contacting via email (email@example.com).
Q. I have received an incorrect item, what should I do?
A. You should notify us immediately about the incorrect item(s) you have received, and from there we will advise you on the process of returning the item(s) back to us. Depending on the size and weight of the item(s), we will either send a pre-paid postage stamp (to send the item back via Royal Mail) or we will collect the item using a reliable courier service. Once the item(s) has been returned to us, we will reimburse the appropriate amount due with the understanding that the item(s) has been supplied incorrectly. Please make sure that the item(s) is properly packaged up when returning or if the item(s) is being collected.
Due to manufacturing price increases, some products may have increased in price since we first started trading via the internet. This is due to suppliers increasing product prices themselves, to keep up in the current climate.
We will strive to keep our prices level, but in some circumstances we have no choice but to amend the price. Any prices increases will be kept to the minimum to ensure you, the customer, still receives a competitive market price for the goods that we currently sell.
Availability and Description of Goods
Images and diagrams are for illustrations purposes only, the final product may vary in size shape and colour from what is shown on the product image. We try to match as close as possible to the final product you receive. Many products are provided with technical drawings to provide a clear aspect of the sizes and dimensions associated with the product, these measurements are always an approximate due to manufacturing tolerances. We recommend waiting for your product before any pre-planned work.
We hold the right to refuse the sale of any item we sell.
Any items we have in stock, on day of purchase, we be dispatch that very same day, if ordered before 3:00pm (working days only).
We try to hold as much stock as possible, but in the case we don't have stock of the item(s) you've ordered we would order the item(s) in from our suppliers, which usually arrive with us on the next working day (on occasions due to unmitigating circumstances this may not be achieved). As soon as your items are available, ready for dispatch, we will ship them out for next day delivery (UK mainland Only).
In the case that any items ordered are out of stock, unavailable for a longer period of time, we will endeavour to contact you as soon as possible of the delay, and offer further options.
In the event that a Bridges Trading Co LTD (Handles4u.co.uk) product is mistakenly listed at an incorrect price, Bridges Trading Co LTD (Handles4u.co.uk) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Bridges Trading Co LTD (Handles4u.co.uk) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bridges Trading Co LTD (Handles4u.co.uk) shall issue a credit to your credit card account in the amount of the incorrect price.
Cancellation of contract of goods
As the consumer you have the right to cancel your contract of goods (unless it's a special order item which cannot be cancelled once ordered with our supplier(s)) up until the goods have been received. Once goods have been received you, the customer, have the right to return the goods at your expense. If goods are to be returned for a full refund the consumer will have to notify the seller, Bridges Trading Co Ltd (handles4u), within a 14 day period on receipt of contract of goods. Once outside this 14 day period re-stocking charges may apply dependent on the type of goods, quantity and value.
As the seller, we have the right to cancellation of contract of goods up until the goods have been dispatched.
VAT is applied to all items on our website and must be paid if you are using a UK billing address.
VAT is removed to anyone purchasing goods outside the EU, or within the EU if they have a Valid VAT number.
If a customer within the EU does not have a valid VAT number, the full VAT price will be included to the order.
We do offer a price matching service, but this is only available if the company we are price matching against is selling above the price that we can actually buy the product for.
We only price match against products that are identical to the ones shown on our website, same product, same code, same finish, same material, same supplier.
We cannot price match to own branded items from other retail companies.
We will not price match against marketplaces including: Ebay and Amazon.