The majority of moving products (require an action to operate, like lever handles and door knobs) we sell online are supplied with a suppliers' mechanical guarantee (only where mentioned), for example; lever sets can be supplied with a 10 year suppliers' mechanical guarantee, which covers the mechanical spring part within the lever set, if this were to go faulty, within the 10 year period (from date of invoice), the supplier will either fix or replace that faulty lever.
No warranty is available on a product finish (unless stated otherwise).
Follow on: any items fitted externally are not covered under any guarantee, due to the unknown nature of the external conditions said item(s) would be fitted in.
We'll try to make your experience ordering online with us as simple and secure as possible. We use a secure payment system called Sagepay, an industry leading merchant payment system for simplicity and security aspects. Through this we take payment via credit card, debit card and PayPal.
We are not believers in sharing information. Any personal information provided will not be shared with any third party agents, so be safe in the knowledge that your data and information will be stored safely and securely.
When an order has been placed, and acknowledgement received, please check that all details are correct as we cannot be held responsible if the data inputted is incorrect.
If any information requires to be amended, please send us an email advising on said information that requires amending so that we can update the information before the order is processed and dispatched.
Amending an Order
If you wish to add-to, or amend an order, we allow 24 hours (from when the order is placed - working hours) to make an amendment. If outside 24 hours we may not be able to change the order as it may already be packed and consigned ready for shipping.
We only provide Promo Codes once agreed upon with the customer, or if listed upon our website, or headed under our official name via social media outlets. We do not list or outsource promo codes on 3rd party websites (any found are fake or out of date and will not work).
We have rolling automatic promotions where no code is required to apply the discount, as this will change once total amount target has been reached.
For returning items, please print and fill out our returns form which needs to be included with any returning items, please open here - RETURNS FORM
From when you receive your goods, you have 14 days to notify us in writing (email or letter) that you wish to return the items, if not required, for a fulled refund (not including carriage). You then have a further 14 days to ensure that the goods are received by us. Failure to comply with the time frame will invalidate any potential return. In total, from when you receive your order, you have a total of 28 days to return any goods for a refund (subject to internal inspection of return goods).
Please note: We reserve the right to 'NOT' issue a refund for returned goods if they are in anyway damaged, been fitted and not in a resellable condition, lost in transit, not in their original packaging or returned outside of the time frame provided.
Please note: If the return has been made outside of the 28 day return time frame provided, we either; reserve the right to either refuse to issue a refund or add a restocking charge to the refund being made. The restocking charge may vary depending on how far past the returns period that the return was made.
It is the customer's responsibility to return the goods (unless specified otherwise) and we recommend that you return the item(s) using a signed for service that provides proof of delivery back to us. We will not be held responsible for items that are lost in transit.
Any items labelled as special order cannot be returned, due to the fact they have been specially made to you specification and unlikely to be re-sold to another customer.
Please note: Any refund will take between 5 to 10 days to be credited to your original method of payment.
Items missing upon receipt of order
In the unlikely event of the Order being supplied incomplete the Buyer must notify the Seller in writing within 14 days of delivery. Failure to comply will void any liability to the Buyer, held by the Seller.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report this to us within 2 working days by e-mail. If the items are visibly damaged on receipt, we advise that you sign the carrier's delivery note accordingly. We require that any products that you need to return be in their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you within 30 days via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
In the unlikely event that your items are faulty (this covers mechanical faults) on arrival, you have 14 days in which to inform us of the fault. We advise that items are returned with their original packaging and complete with all accessories and documentation. Our technicians will thoroughly test returned items, if a problem is identified then we will issue a replacement or full refund to you via your original payment method and reimburse any reasonable return carriage costs, should items be found not faulty then we will return them to you, in this instance you will be liable for the return carriage.
Items Damaged upon Arrival
If items are damaged upon arrival, you have 7 days to notify us of the issue. Failure to comply will void any liability to the Buyer, held by the Seller.
Items Faulty in Warranty Period
If any of the goods purchased develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a manufacturer's warranty repair. If the item cannot be repaired then we shall either offer a 'free of charge replacement, or a full refund for the product.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DRS) (Department for Business, Enterprise and Regulatory Reform) you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have a further 14 calendar days to do so, at your own expense. Once the item is received at handles4u.co.uk, we will issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. If you need to return items to us please notify us at [email protected]
to obtain required authorization and information and quote this when returning items.
Returns Frequently Asked Questions (FAQ)
Q. What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery. If you would prefer us to collect the items, please notify us at [email protected] and we can organize the appropriate action (a charge will be applied if collection is required).
Q. I sent my item back to you, but I didn't put the any information with the package as you requested, will this cause a problem processing my return?
A. As long as you have notified us beforehand about the imminent return of your goods, then processing the return will be swift and accurate to get the refund back to you as soon as possible (please note that refunds may take up to 5 working days to apply, depending on method of payment or bank used). Any questions please notify us by contacting via email ([email protected]).
Q. I have received an incorrect item, what should I do?
A. You should notify us immediately about the incorrect item(s) you have received, and from there we will advise you on the process of returning the item(s) back to us. Depending on the size and weight of the item(s), we will either send a pre-paid postage stamp (to send the item back via Royal Mail) or we will collect the item using a reliable courier service. Once the item(s) has been returned to us, we will reimburse the appropriate amount due with the understanding that the item(s) has been supplied incorrectly. Please make sure that the item(s) is properly packaged up when returning or if the item(s) is being collected.
Periodic product price increases will be implemented at any given time, due to the nature of manufacturers' supplying increases throughout the year, to keep up with the demand with the increases on costs for materials and manufacturing.
We will strive to keep our prices level, but in some circumstances we have no choice but to amend the price. Any prices increases will be kept to the minimum to ensure you, the customer, still receives a competitive market price for the goods that we currently sell.
Availability and Description of Goods
Images should be used as a guidance only, as the final product may vary in size, shape and colour from what is shown on the product image. As many finishes can vary in colour due to photographic and colour reproduction. We cannot be held responsible if the finish differs from the image shown on our website, or if different from a sample bought at an earlier period. We try to match as close as possible to the final product you receive. Many products are provided with technical drawings to provide a clear aspect of the sizes and dimensions associated with the product, these measurements are always an approximate due to manufacturing tolerances. We recommend waiting for your product before any pre-planned work.
We hold the right to refuse the sale of any item we sell.
We try to hold as much stock as possible, but in the case we don't have stock of the item(s) you've ordered we would order the item(s) in from our suppliers, which usually arrive with us on the next working day (on occasions due to mitigating circumstances this may not be achieved). As soon as your items are available, ready for dispatch, we will ship them out for next day delivery (UK mainland Only).
In the case that any items ordered are out of stock, unavailable for a longer period of time, we will endeavour to contact you as soon as possible of the delay, and offer further options.
In the event that a Bridges Trading Co LTD (Handles4u.co.uk) product is mistakenly listed at an incorrect price, Bridges Trading Co LTD (Handles4u.co.uk) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Bridges Trading Co LTD (Handles4u.co.uk) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bridges Trading Co LTD (Handles4u.co.uk) shall issue a credit to your credit card account in the amount of the incorrect price.
Cancellation of contract of goods
As the consumer you have the right to cancel your contract of goods (unless it's a special order item which cannot be cancelled once ordered with our supplier(s)) up until the goods have been received. Once goods have been received you, the customer, have the right to return the goods at your expense. If goods are to be returned for a full refund the consumer will have to notify the seller, Bridges Trading Co Ltd (handles4u), within a 14 day period on receipt of contract of goods. Once outside this 14 day period re-stocking charges may apply dependent on the type of goods, quantity and value.
As the seller, we have the right to cancellation of contract of goods up until the goods have been dispatched.
VAT is applied to all items on our website and must be paid if you are using a UK billing address.
VAT is removed to anyone purchasing goods outside the EU, or within the EU if they have a Valid VAT number.
If a customer within the EU does not have a valid VAT number, the full VAT price will be included to the order.
The illustrations shown on the Website provide a good representation of the product finishes subject to the constraints of photography processing. Viewing the actual finishes in differing types of light may however cause subtle perceived differences in colour tone. Colour tone may also vary during the process of manufacturing which are beyond our control. Colour tolerances must be accounted for and thus we cannot accept responsibility for any differences within the finish shown.
Matt Bronze: Classed as a living finish. Applied with Lacquer. Colour hue and tone may vary from product to product. We cannot guarantee a consistent finish throughout. There is no warranty on this finish as the colour naturally ages over time.
Antique Brass: Classed as a living finish. Applied with Lacquer. Colour hue and tone may vary from product to product. We cannot guarantee a consistent finish throughout. There is no warranty on this finish as the colour naturally ages over time.
Polished Nickel: Classed as a living finish. Nickel plating on polished brass. No coating on the finish. Colour hue and tone may vary from product to product. We cannot guarantee a consistent finish throughout. There is no warranty on this finish as the colour naturally ages over time. Periodically cleaning the finish with a soft cloth will prolong the finish.
Solid Bronze: Bronze base with bronze patina applied. A Living finish. The casting process leaves unique indentations on the surface of the product for a rustic appearance. Coated with wax to prevent immediate oxidization, but this will wear away over time which allows oxidization to take place. Will naturally age over time to leave a light patina finish. Each item is unique, no consistency, variations with the finish Hue and Tone. As a natural living finish no warranty is available.
Black Iron: Malleable Iron Base Material. The Surface of the product will reveal slight indentations created in the casting process for a rustic and unique finish. The iron is coated with a powder coated black finish. Iron products are prone to rusting. Removable of dirt and watermarks with a non-abrasive cloth will help to maintain the life of the finish. Exposure to humidity will cause the product to rust so occasional wiping and oiling of the product will prolong life. Any chips from the black paint must be re-coated in black enamel to prevent rusting.
Lacquered Finishes: Polished Brass, Satin Nickel, Antique Brass, Matt Bronze, Satin Brass, Mixed Finishes; All lacquered products will eventually break down over time. Break down will occur more frequently on products exposed to the climate, particularly in coastal areas. Periodically removing dirt and watermarks with a non-abrasive cloth will maintain the life of the finish. For product used externally applying a non-abrasive light wax coating will protect the lacquer and could extend its life. DO NOT USE metal cleaners or aerosol sprays as these will damage the lacquer. The life of a lacquered product is beyond the manufacturer's control, and therefore cannot be guaranteed.
Polished Chrome, Satin Chrome, Mixed Chrome and PVD Finishes: Regularly removing dirt and watermarks with a non-abrasive cloth will help maintain the life of these finishes. External fittings will also benefit from periodic light oiling of springs and moving parts.
We cannot be held liable if product installation takes longer than expected to complete, due to the differences between each product and the type of item they are being fitted to.
Please allow for additional time when fitting each item to accommodate for any issues that may occur.